Amica Insurance Complaints and Reviews

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Amica Insurance
Main address: 100 Amica Way 02865-1167 Lincoln RI
800-242-6422, 800-234-5433, , https://www.amica.com/about_us/contact_us/contactUs.aspx
  • 30 complaints
  • $40.6K claimed losses
  • $1.4K average
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  • Jun 30
  • Auto Insurance
  • Laguna Niguel, California
  • Billing Abuse
  • 17

I have been an Amica customer for decades and due to Amica's renumbering the same policies each year a last "partial" payment for the previous policy year was misapplied by Amica to the new year's policy. I paid ahead of time but was written two notices of non-payment. I believe you need a review of customer care practices. Sincerely, James R. Poling (Auto Policy 940604-24KU) And this message... Read more

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  • Nov 18, 2013
  • Auto
  • Insurance Adjustment
  • 1
  • 72

1.0 star rating 11/18/2013 The adjuster just came out and took a look at my truck from Correa Casualty and he told me how I was "In good hands" with Amica Insurance. Not true, I called the inside adjuster who doesn't know what shes doing and has poor customer service skills. Funny, I was going to see if I could get auto coverage through them since supposedly they were so good. DON'T DO IT! Oh...... Read more

Was this review helpful? 2 0

  • Nov 06, 2013
  • Auto Insurance
  • Nutrisystem Program
  • 90

Me as a pedestrian hit by Van. File Number:60001446777 Date of loss:02/12/2013 I sent 2 Cd's of my X-Rays one was falsified resent and the older one original shows the fractures in my lumbar column and brakes in my skeleton frame. I have been lead here and over there and left to wonder bring to find help and it was not until the point of exhaustion in prayer to God that I was helped and the help... Read more

Was this review helpful? 0 3

  • Aug 20, 2013
  • Auto Insurance
  • Shelton, Connecticut
  • Insurance Coverage
  • 142

Amica home and auto customer for about 20 years. Excellent credit, prompt payer, 1 auto, 1 home claim totaling about $6K over the 20 years. Added a new car and started to recheck rates. Amica offered absolutely no offer to be competitive without switching to a lower insurance coverage. No talk of customer retention or what additional benefits Amica offers - maybe because there are no "real"... Read more

Was this review helpful? 3 0

  • Jun 19, 2013
  • Auto Insurance
  • Forest Park, Georgia
  • Insurance Claim
  • 2
  • 224

My car was totalled by an Amica covered individual. I have Allstate myself and this would never have happened with them. My son was injured and got medical attention and hired an attorney. The case was settled on May 31,2013. They said they were putting a check in the mail, check has not go here yet. It is now June 19, 2013. We requested a stop payment. They said they will have to see if the... Read more

Was this review helpful? 2 8

  • May 01, 2013
  • Property Insurance
  • Wallingford, Connecticut
  • Insurance Claim
  • 1
  • 516

I have been an Amica customer for 40 years, home and auto. It has been a point of pride that I have been with company for so long, both my marriages combined are 38 years. So when we had 38" of snow this winter, my huband noticed that my garage roof was sagging in the middle. So with the utmost confidence I called Amica. An adjuster was sent out, he filed his report. All a sudden Amica is... Read more

Was this review helpful? 24 39

  • Apr 23, 2013
  • Property Insurance
  • Rude Customer Service
  • 3
  • 460

My homeowners insurance with Amica went up 250% this year because of a change in my fire department's rating code. Other insurers take other factors into consideration, but not Amica. I received no advance notice of this hike and no letter or call of explanation. When I received the statement/bill, I contacted customer service and got nowhere -- inflexible and rude. They never apologized for... Read more

Was this review helpful? 6 10

  • Apr 15, 2013
  • Property Insurance
  • Insurance Claim
  • 236

We had a lead paint issue (windows and interior/exterior of house filled with lead and we thought we were covered). You must love semantics to love this issue but we had to have all lead removed, including windows and exterior. We encapsulated the inside. Amica denied our claim because they consider replacing lead filled windows and lead house paint a "maintenance" issue not a loss...however,... Read more

Was this review helpful? 0 3

  • Mar 21, 2013
  • Auto Insurance
  • Canton, Massachusetts
  • Insurance Claim
  • 2
  • 327

AMICA'S INSURED RAN A STOP SIGN , DAMAGED MY CAR AND INJURED MY PASSENGER, WEEKS LATER WE STILL CANNOT GET AMICA TO HONOR THE CLAIM. WE ARE NOW FORCED TO HIRE AN ATTOURNEY AND SUE FOR DAMAGES AND INJURIES AS WELL AS EXSPENSES. PLUS NOW MEDICAL COSTS TOO. NOW WE HAVE TO WAIT WHO KNOWS HOW LONG FOR COURT JUDGEMENT FOR AN OBVIOUS CLAIM WHERE THEIR INSURED IS AT FAULT FOR RUNNING A STOP SIGN.... Read more

Was this review helpful? 5 1

  • Mar 11, 2013
  • Auto Insurance
  • Groton, Connecticut
  • Insurance Increase
  • 1
  • 231

Last year I got sticker shock when I got My Amica Insurance Premium, A $400 increase. I believe that because they cancelled my homeowners insurance by mistake, they say one number was off, a subsequent misquote that led me to under pay my premium and just the honeymoon is over price gouging leads me to think that this is just a lousy company to do business with. By the way I had no accidents or... Read more

Was this review helpful? 4 0
 
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