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2.6

My Ford SUV hit a curb. It was in a collision center for 6 weeks getting everything fixed but the transmission.

For the required transmission work to be completed, my SUV spent 29 days at a Ford dealership (7/31 to 8/28). After I exhausted my $1,200 rental car benefit, I was out-of-pocket $666.46 to Enterprise. Out of the 29 days my SUV was at the Ford dealership, the technicians worked on the transmission no more than 1 week. The balance of over 20 days, my SUV sat idle while the Ford dealership was waiting on various Amica approvals and go-a-heads.

I was finally able to secure a Ford loaner, but not before I owed Enterprise $666.46.

If Amica had responded to the Ford service representatives in a timely and professional manor, I would never had to pay Enterprise $666.46. Amica customers need to be informed through social media that this could easily happen to them, and to beware.

Product or Service Mentioned: Amica Insurance Auto Claim.

Reason of review: Poor customer service.

Monetary Loss: $666.

Preferred solution: Full refund.

Location: 5 Chenell Dr, Concord, NH 03301, USA

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