Amica Insurance Reviews

THEIR CLIENT WAS TEACHING A UNDERAGE DRIVER WITH NO LICENSE AND NO PERMIT HOW TO DRIVE IN A BUSY SHOPPING CENTER AND WRECKED OUR TRUCK WHILE MY HUSBAND WAS IN HIS PLACE OF EMPLOYMENT WORKING-LOW BALLING AND THE ADJUSTED ADMITTED WORKING FOR THEM EVEN THOUGH HE WAS SUPPOSED TO BE AN INDEPENDENT

User's recommendation: STAY AWAY.

daughter calle d for me 3 days ago-- left message to call still waiting -- with 37 family accts i belive uits time to cancel all accts. used to be a very efficint company-your people need to be retrainde

First, I have excellent credit, have never had an insurance claim against Amica, and have never been late in my payments to Amica since joining them in Jun 2017! However, in return, Amica decided in Nov. 2020 to make my life a living *** by not informing me of a change in my monthly charge and then again by changing my Home insurance account from a non-escrow account to an escrow account and then (until now) provide erroneous/conflicting billing information for the past 6+ weeks, including inexplicable anonymous request for extraneous funds! Do your sanity and family sanctity a favor and avoid the Amica plague at all cost! The good news - there is a cure! And that cure is - any other insurance carrier!

User's recommendation: Look elsewhere! Anywhere!

The reason for cancellation is just cheaper home insurance Amica was a very good insurance company. We never had a problem at all, I didn’t realized I used this website to call and cancel Amica insurance. Please forgive me. Mr. and Mrs. Elton Martin Junior

Worst company for following up with customers. Windshield replacement since FEBRUARY 2019, called multiple times to find out about glass backorder, no one knows anything about it, just that it is backorder. In the meantime changed to Glass America who said has glass....BIG MISTAKE! Don't follow up with me regarding appointment. So SEPTEMBER 2019 no glass in sight. AMICA supervisor said, if you don't follow up then they give YOUR ORDERED glass to someone else!!

Every step of the way I encountered misinformation and confusion. I don't think it was intentional - I think their reps are trying to be as helpful and friendly as possible, but sometimes that leads to vague or misleading answers that don't accurately represent what their underwriters are saying. Twice their misinformation led to major problems, once during close (that almost led to losing the house) and once during the completion of required work, that led me to have to cancel and move my policy to a different company. I regret wasting my time with them and recommend looking past the lower prices, since in this case you absolutely get what you pay for.

They finally are gonna pay my claim, but only covered for damages. I wanted $5000 but they only paid $1300 in small claims court. Hope Amica has more lawsuits in the future

Saved me a lot of trouble folks -- thanks for the effort to post your experiences!!!

I needed to file a claim just before Christmas. It was the first insurance claim I have ever made. I have been very cooperative with everything that's been requested. Amica has been extremely hard to get any information from. I called, as well as emailed several times in an attempt to find out what was needed from me, never getting any response. It took calling and making a complaint about no one contacting me to get a call from someone. And I knew no more after the call than I did before. It seemed the main reason for the call was to band aid the situation, not to provide any type of real information. Besides the initial claims acknowledgement, the only other communication has been to tell me that an Independent Adjuster was going to be coming to my house. Which they sent a form notifying me of the details after the appointment had already occurred. When the Independent Adjuster came, I was asked questions that had nothing to do with the situation for which the claim had been filed-Questions about my income, debt, criminal history, if I'd had any repossessions or foreclosure problems, and questions about my children. Even though I have a replacement value policy I was asked and expected to provide the age, date and place of purchase for each item. Even though there was no way for me to know that about a good portion of the items as they were purchased by my ex husband. When I wasn't answering the question fast enough I was in a very obvious way rushed to give an answer. If I didn't know the answer or wasn't sure I wanted to state that and not give an answer just because I was being rushed to spit something out. I am feeling at this point that the purpose in sending the Independent Adjuster was to perform more of an investigation, rather than to assist with taking care of the claim. No one will tell me anything about what's going on or how much longer it is going to take. It is really surprising just how disappointing the customer service/claims experience has been. Especially for a company that has had reviews for having good customer service and claims handling. At this point I just want to get this over with and go on. I hate that I'm having to look at it this way, but I'm just going to agree with whatever they say are going to cover and write off as a loss whatever they say they arent.

I have been with Amica over ten years and without any accidents, they cancelled my insurance without a cancellation letter, sent my payment in with a personal check then they send me a company business check back, told me they were going to write me up a new policy waited well over two weeks no call no letter, bad company!!

If I could give zero stars, I would. We spoke with a representative [Michael Young] and he got us set up for a policy on a house we're planning to close on. We waited for confirmation on the policy, and waited, and waited. As the closing date approached, we received a call from him saying to give him a call back, no big deal. We did, no return call. Tried multiple times over the next four days. Nothing. Sent emails, called again. Find out through another call [again still can't get a hold of Michael] that they just need confirmation that we'll handle a small bit of left over mold [which our inspector said was not a problem] withing 30 days of closing. Sure thing! We'll handle that. Meanwhile, our loan officer is trying to get a hold of them as well to finalize details. Finally get a call TWO DAYS before closing to hear they will not be able to insure us. Thanks AMICA for making home buying so stressful! We'll be sure to let everyone know how "helpful" you are.