Amica Insurance Reviews

NOTICE ABOUT AMICA MUTUAL INSURANCE COMPANY

I am wanting to spread the word publicly about AMICA MUTUAL INSURANCE Company. Our home and car insurance company is with AMICA , a company that has had a very high rating, which is why we have held our home and car insurance through them --- we first learned of AMICA, through my Dad.

He was insured by them for 75 years (Yes...AMICA for 75 years of premiums) --quite sure he was their longest continuing insured person. He passed away and we are in the process of selling his home. AMICA's tag line is EMPATHY IS OUR BEST POLICY" -- NOT SO!! They are cancelling the AMICA policy next month when it would have renewed, and refuse to offer AMICA insurance for an extra month, even at a higher premium, till the house sells.

They just ignored all our calls, until Ken contacted them again today. They said "We tried to call you on April 23 and couldn't reach you" The number they called was the house phone from my deceased father and it has a phone company message that says "this line is no longer in service".

SO MUCH FOR EMPATHY BEING THE BEST AMICA POLICY! I try hard not to post negative things, but this has made us VERY disappointed and angry.

So...AMICA is not living up to their AMICA name or reputation. 75 years of paying premiums faithfully and this is their idea of "AMICA EMPATHY IS OUR BEST POLICY"!

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Buyer beware. This is the worst insurance company on the planet.

Run! Don't walk. Run! They sell themselves as a caring company but dropped our family's car insurance after my husband had a minor accident (a fender bender).

Worse yet, no notification, and our family was driving for seven weeks with no car insurance - unbeknown to us. Can you imagine what would have happened if we had an accident during that time? We could have lost everything...or even ended up in jail. I am shocked, outraged, saddened and feel completely victimized by the insensitive and horrific customer service and failure of this horrendous company to care enough to even pick up the phone to inform us of their decision to drop us.

By the way, we had both homeowners and insurance coverage under one policy. That didn't matter to them. They could have easily made an effort to contact me to say, 'Hey, we're dropping your husband's policy, would you like to take him off of yours so that you can keep insurance on your vehicle?' but no effort was made. So, both of us driving children around, had no insurance on either vehicle.

As customers, we all need to jump through hurdles and sign a billion forms to get insurance... but these crooked companies like Amica will drop you with no notification like soulless inhumane uncaring thieves once you have a minor accident. Isn't that what insurance is for? If you are at all contemplating getting any form of insurance from this company, do yourself and your family a favor...

Run! This company doesn't care about you or the safety of your family. They are horrific and should be out of business.

And shame on anyone working for this company. I hope you all know you're working for the devil.

For over 25 years, I have been a satisfied customer of Amica Mutual Insurance...until now! I have two issues:

1) My daughter was involved in a MVA (auto/cyclist) 2 years ago.

I tried to light a fire under Amica's representatives, but they were moving at their own pace. During the process, I offered my own insight, but Amica did things their own way. Well now the other party who happens to have multiple sclerosis and "used to participate in triathlons" has hired a top gun law firm and claims a host of medical issues. Really??????????????

I want to be kept abreast of Amica's strategy and yes, I KNOW THAT I'M NOT AMICA'S ONLY CLIENT!

2) Recently , I decided to buy a house. Settlement was to be on September 30th so I called Amica for a quote. I spoke with a client "specialist" named Andrew and it was like talking to a chatbot. He wasn't listening to what I wanted but what Amica was going to provide.

As things went South, Andrew also added that I would have to provide a home inspection report at my cost. I HAVE NEVER HEARD OF THIS BEFORE. I contacted my real estate agent and my settlement clerk. They were taken aback as they too have never dealt with this saying, " Insurance companies do their own inspections, customers are never asked for a report." When I spoke to Andrew again, he again asked for a report and deflecting when I asked for insurance to cover the mortgage.

I left him with if I needed Amica that I would call back. He tried calling me back and I didn't bother to return his calls as I was done with him. Imagine my surprise when I received a message on my answering machine from an Amica representative wanting information on my move to update my automobile policy. Let's be clear, I have yet to move!!!!!

It's pretty damned presumptuous of Amica to behave in this manner, and I intend to reach out to the New Jersey Insurance Commissioner's Office regarding these issues. You had better hope that I cannot give my input to JD Power regarding your performance !

We have been with Amica for a long time and they have generally been pretty good on any claims we have had. But this last billing cycle, we received a letter stating "you have not received the best possible insurance rate because we see there have been inquiries into your credit." Not only is this not relevant, but also not true.

When delving into it further, Amica gave us about 8 different reasons for this arbitrary premise. It included such ridiculousness as "your credit score is not perfect. It's not based on any credit score company, it's Amica's own credit rating." Since I own about $2 million in unencumbered assets, this is highly offensive.

They then launched into several other excuses such as "we received reports that your mileage isn't what we thought it would be" and "there are more than 400 points that we consider in offering rates." (but could not share a list of those). Not a way to treat a long time good customer.