Anonymous
map-marker San Antonio, Texas

Car insurance

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I use to have your car insurance. Was looking to change until she told me coverage would be $700.00 a month. The representative was very polite
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Keir W Xim
map-marker Houston, Texas

I have had an accident with one of there clients and they refuse to call me back

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Unprofessional on response timing .I have submitted written documentation to this company,my car has been in shop over a month
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Cons:
  • Horrible communication

Preferred solution: To finish my claim, I have submitted paperwork they have requested with no resolution

User's recommendation: Check reviews on this company , horrible.I am glad I am not a coustomer but I has am accident with one of their coustomers.I have spoken to two Amica reps and sent witness statements, no follow up

Anonymous
map-marker Marlton, New Jersey

Declining customer service

For over 25 years, I have been a satisfied customer of Amica Mutual Insurance...until now! I have two issues:

1) My daughter was involved in a MVA (auto/cyclist) 2 years ago.

I tried to light a fire under Amica's representatives, but they were moving at their own pace. During the process, I offered my own insight, but Amica did things their own way. Well now the other party who happens to have multiple sclerosis and "used to participate in triathlons" has hired a top gun law firm and claims a host of medical issues. Really??????????????

I want to be kept abreast of Amica's strategy and yes, I KNOW THAT I'M NOT AMICA'S ONLY CLIENT!

2) Recently , I decided to buy a house. Settlement was to be on September 30th so I called Amica for a quote. I spoke with a client "specialist" named Andrew and it was like talking to a chatbot. He wasn't listening to what I wanted but what Amica was going to provide.

As things went South, Andrew also added that I would have to provide a home inspection report at my cost. I HAVE NEVER HEARD OF THIS BEFORE. I contacted my real estate agent and my settlement clerk. They were taken aback as they too have never dealt with this saying, " Insurance companies do their own inspections, customers are never asked for a report." When I spoke to Andrew again, he again asked for a report and deflecting when I asked for insurance to cover the mortgage.

I left him with if I needed Amica that I would call back. He tried calling me back and I didn't bother to return his calls as I was done with him. Imagine my surprise when I received a message on my answering machine from an Amica representative wanting information on my move to update my automobile policy. Let's be clear, I have yet to move!!!!!

It's pretty damned presumptuous of Amica to behave in this manner, and I intend to reach out to the New Jersey Insurance Commissioner's Office regarding these issues. You had better hope that I cannot give my input to JD Power regarding your performance !

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User's recommendation: check insurance industry ratings. Amica used to be a superb insurance company but apparently has gotten to big to care for individual policy holders!

1 comment
Guest

I always had great customer service from Amica until recently.

Pamela C Phr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pueblo, Colorado

Patrontizing, arbitrary customer service

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We have been with Amica for a long time and they have generally been pretty good on any claims we have had. But this last billing cycle, we received a letter stating "you have not received the best possible insurance rate because we see there have been inquiries into your credit." Not only is this not relevant, but also not true.

When delving into it further, Amica gave us about 8 different reasons for this arbitrary premise. It included such ridiculousness as "your credit score is not perfect. It's not based on any credit score company, it's Amica's own credit rating." Since I own about $2 million in unencumbered assets, this is highly offensive.

They then launched into several other excuses such as "we received reports that your mileage isn't what we thought it would be" and "there are more than 400 points that we consider in offering rates." (but could not share a list of those). Not a way to treat a long time good customer.

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User's recommendation: Shop around

Carolyn W Myv

AUTO ACCIDENT

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THEIR CLIENT WAS TEACHING A UNDERAGE DRIVER WITH NO LICENSE AND NO PERMIT HOW TO DRIVE IN A BUSY SHOPPING CENTER AND WRECKED OUR TRUCK WHILE MY HUSBAND WAS IN HIS PLACE OF EMPLOYMENT WORKING-LOW BALLING AND THE ADJUSTED ADMITTED WORKING FOR THEM EVEN THOUGH HE WAS SUPPOSED TO BE AN INDEPENDENT
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Loss:
$5000

Preferred solution: ANSWERS

User's recommendation: STAY AWAY

William T Xht

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albany, Oregon

Horrible Experience!

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Updated by user Feb 27, 2021

The situation with Amica has improved, but not to the point where I feel comfortable going forward. Thus, I'm evaluating 2 other providers who appear promising. Though I'm being cautious before committing so to avoid a repeat experience.

Original review Jan 28, 2021
First, I have excellent credit, have never had an insurance claim against Amica, and have never been late in my payments to Amica since joining them in Jun 2017! However, in return, Amica decided in Nov. 2020 to make my life a living *** by not informing me of a change in my monthly charge and then again by changing my Home insurance account from a non-escrow account to an escrow account and then (until now) provide erroneous/conflicting billing information for the past 6+ weeks, including inexplicable anonymous request for extraneous funds! Do your sanity and family sanctity a favor and avoid the Amica plague at all cost! The good news - there is a cure! And that cure is - any other insurance carrier!
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User's recommendation: Look elsewhere! Anywhere!

Chris E Rlt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor Customer Service

Have called twice to find out why the statement of savings on my car insurance shows a decrease and there seems to be no rush to provide a response. This should be boilerplate information that is readily available. If you raised my rates by $22/half year you must know why, yet it has taken weeks without the courtesy of a reply. Shame on AMICA. Maybe it is time to bid out my insurance needs to a more concerned and responsive company.
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Preferred solution: Have company's initial response reviewed by someone responsible and capable of an intelligent response.

Anonymous

Daughter call for me 3 days

daughter calle d for me 3 days ago-- left message to call still waiting -- with 37 family accts i belive uits time to cancel all accts. used to be a very efficint company-your people need to be retrainde
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Gabe J Yqd

Friendly, but Poor Communication Can Lead to Major Problems

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Every step of the way I encountered misinformation and confusion. I don't think it was intentional - I think their reps are trying to be as helpful and friendly as possible, but sometimes that leads to vague or misleading answers that don't accurately represent what their underwriters are saying. Twice their misinformation led to major problems, once during close (that almost led to losing the house) and once during the completion of required work, that led me to have to cancel and move my policy to a different company. I regret wasting my time with them and recommend looking past the lower prices, since in this case you absolutely get what you pay for.
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Reason of review:
Deceptive communication practices
1 comment
Guest

same here!

Anonymous
map-marker Farmington, Michigan

Home Insurance cancellation

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The reason for cancellation is just cheaper home insurance Amica was a very good insurance company. We never had a problem at all, I didn’t realized I used this website to call and cancel Amica insurance. Please forgive me. Mr. and Mrs. Elton Martin Junior
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Gisela V

Windshield Replacement

Worst company for following up with customers. Windshield replacement since FEBRUARY 2019, called multiple times to find out about glass backorder, no one knows anything about it, just that it is backorder. In the meantime changed to Glass America who said has glass....BIG MISTAKE! Don't follow up with me regarding appointment. So SEPTEMBER 2019 no glass in sight. AMICA supervisor said, if you don't follow up then they give YOUR ORDERED glass to someone else!!
View full review
Cons:
  • Amica doesnt seem to be looking out for their insured
  • Withheld information regarding claim
Reason of review:
Poor customer service

Preferred solution: Replace windshield

Chad T Vmb
map-marker Atlanta, Georgia

Unpaid accident claim

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They finally are gonna pay my claim, but only covered for damages. I wanted $5000 but they only paid $1300 in small claims court. Hope Amica has more lawsuits in the future
View full review
Loss:
$5000
Cons:
  • Seem to be looking for reason to not pay the claim
Reason of review:
Problems with payment

Preferred solution: Full refund

2 comments
Guest

It would seem that the writer had an unreasonable demand, sued and was awarded what he was legally owed. That is how the court system works. Now, he throws a fit

Guest

Not much information here...

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Chad T Vmb
map-marker Lincoln, Rhode Island

Unpaid claim in auto accident

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Amica Insurance - Unpaid claim in auto accident
Updated by user Jan 18, 2019

Lawsuit pending. Mr.

Sumrall claims I was negligent. Just how the *** can I be negligent sitting in traffic? Oh I’m sorry. An off duty firefighter should get the *** out the way for somebody who was too busy talking on his cellphone.

Also, don’t try to deny it. Can’t wait to subpoena your phone records that day, you dumb ***

Original review Dec 19, 2018
John Sumrall, an Amica client rear ended my car. Amica doesn’t want to pay my claim or damages done to my car
View full review
Loss:
$5000
Cons:
  • Was not telling truth about company from start
  • Disgusted
  • Unethical
Reason of review:
Poor customer service

Preferred solution: Full refund

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Jennifer L Jsh

Has been a very frustrating and disappointing experience

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Updated by user Feb 14, 2019

The review of Amica was the first I've given for a service or product. And I'm open minded enough to say that the experience I've had may not necessarily reflect that of others.

Which I hope is the case.I filed a pretty straightforward renter's insurance property claim in Dec 2018....Its now the middle of Feb 2019 and it still hasn't been resolved.At this point I have provided a recorded interview at my home, as well as submitted to a 3-4 hour long Examination Under Oath with an attorney representing Amica. I provided a police report as well as photos and/or serial numbers of the items that were being claimed. I have provided any and all information Amica has asked of me. This was the first insurance claim I've made, so maybe it was due to being naive about insurance.

It took me a while to realize Amica was accusing me of some type of fraud. Other than because the claim was made on a new policy, I'm not really sure what their reasoning has been for what has gone on. That's been the closest to an explanation I've gotten from them.Communication from the claims adjuster was almost non-existent. The adjuster was intentionally putting me off and what little information that was provided to me was directly untruthful.

When I say that I mean the adjuster directly lied to me about what was going on with the claim. I have it in writing.Although I had such a hard time getting any information from anyone, I was contacted by 3 different people when it came time to notify me of the EUO requirement.It's not that I don't understand them needing to be thorough, or that I don't see how it would cause a second look being that the policy was new.....I do. I've cooperated and provided anything they've asked for.

Even the metadata for the photos of my property.It would be a little more understandable if it were involving some type of big inflated claim, but I think the total of my claim is approx $5,000.There was a whole house of property such as a computer/laptop, video game console, surround sound system, large flat screen tvs, a whole collection of collector glass. Anyway, after I wrote the original review, someone with Amica posted for me to contact them about the situation....I did, but never heard anything more from them.....

Original review Jan 05, 2019
I needed to file a claim just before Christmas. It was the first insurance claim I have ever made. I have been very cooperative with everything that's been requested. Amica has been extremely hard to get any information from. I called, as well as emailed several times in an attempt to find out what was needed from me, never getting any response. It took calling and making a complaint about no one contacting me to get a call from someone. And I knew no more after the call than I did before. It seemed the main reason for the call was to band aid the situation, not to provide any type of real information. Besides the initial claims acknowledgement, the only other communication has been to tell me that an Independent Adjuster was going to be coming to my house. Which they sent a form notifying me of the details after the appointment had already occurred. When the Independent Adjuster came, I was asked questions that had nothing to do with the situation for which the claim had been filed-Questions about my income, debt, criminal history, if I'd had any repossessions or foreclosure problems, and questions about my children. Even though I have a replacement value policy I was asked and expected to provide the age, date and place of purchase for each item. Even though there was no way for me to know that about a good portion of the items as they were purchased by my ex husband. When I wasn't answering the question fast enough I was in a very obvious way rushed to give an answer. If I didn't know the answer or wasn't sure I wanted to state that and not give an answer just because I was being rushed to spit something out. I am feeling at this point that the purpose in sending the Independent Adjuster was to perform more of an investigation, rather than to assist with taking care of the claim. No one will tell me anything about what's going on or how much longer it is going to take. It is really surprising just how disappointing the customer service/claims experience has been. Especially for a company that has had reviews for having good customer service and claims handling. At this point I just want to get this over with and go on. I hate that I'm having to look at it this way, but I'm just going to agree with whatever they say are going to cover and write off as a loss whatever they say they arent.
View full review
Loss:
$5000
Pros:
  • Original quote we received
Cons:
  • Withheld information regarding claim
  • Seem to be looking for reason to not pay the claim
  • Amica doesnt seem to be looking out for their insured
Reason of review:
Poor customer service

Preferred solution: At this point being able to replace any amount of my property would be extremely helpful

1 comment
Amica

Hello. This is not the experience we want you to have, and we’d like to discuss your concerns with you.

Please email us at socialmedia@amica.com with your name, claim number and contact information and we’ll have a representative reach out to you directly. Thank you.

Lauren C Fcb
map-marker Cleveland, Ohio

Awful

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If I could give zero stars, I would. We spoke with a representative [Michael Young] and he got us set up for a policy on a house we're planning to close on. We waited for confirmation on the policy, and waited, and waited. As the closing date approached, we received a call from him saying to give him a call back, no big deal. We did, no return call. Tried multiple times over the next four days. Nothing. Sent emails, called again. Find out through another call [again still can't get a hold of Michael] that they just need confirmation that we'll handle a small bit of left over mold [which our inspector said was not a problem] withing 30 days of closing. Sure thing! We'll handle that. Meanwhile, our loan officer is trying to get a hold of them as well to finalize details. Finally get a call TWO DAYS before closing to hear they will not be able to insure us. Thanks AMICA for making home buying so stressful! We'll be sure to let everyone know how "helpful" you are.
View full review
Pros:
  • Original quote we received
Cons:
  • Lack of follow-through and poor customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

"If I could give zero stars, I would." Then why did you give it two stars?

Michael v Dwb
map-marker North Adams, Massachusetts

FRAUDULENT COMPANY

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I have been with Amica over ten years and without any accidents, they cancelled my insurance without a cancellation letter, sent my payment in with a personal check then they send me a company business check back, told me they were going to write me up a new policy waited well over two weeks no call no letter, bad company!!
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1 comment
Guest

They are crooks they were charging me $4000.00 to insure 3 older cars, liberty mutual charged me only $2150 for same exact coverage. Amica sucks.

About

Summary

Amica Insurance is the oldest mutual insurer of automobiles in the country. The company was incorporated in 1907. Amica Mutual offers Auto, Homeowners, Marine, and Excess Liability insurance and does business in all states, except Hawaii. In 1968, Amica Life Insurance Company was founded. It directly offers Life insurance and Annuity products; and also makes available some Health and Specialty products. Established in 2005, Amica Property and Casualty Insurance Company, Inc. is a wholly owned subsidiary of Amica Mutual Insurance Company providing Auto insurance in the state of New Jersey. Prior to 2005, New Jersey Auto insurance was provided by Amica Mutual Insurance Company. The corporate office of the company is based at
100 Amica Way
Lincoln, RI 02865-1167. The customer service of the company is available 800-242-6422 (auto and home insurance) and 800-234-5433 (life insurance).

Amica Insurance reviews and complaints

Amica Insurance is ranked 215 out of 1820 in Insurance category

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